Shipping Policy
At SOKOS, we aim to make your shopping experience seamless and transparent. Below, you'll find all the essential details about our shipping process and policies.
Order Tracking
Once your order is fulfilled, we’ll send you an email with your package’s tracking number. You can use this tracking number to monitor your order's progress directly on the carrier’s website.
Delivery Confirmation
If your package shows as delivered via tracking but you haven’t received it:
Check with other members of your household or neighbors to see if they accepted the package on your behalf.
Contact the carrier directly for assistance with locating your package.
If your package is not located within 7 days of delivery confirmation, please contact us at sokosnyc@gmail.com with your:
Name
Order number
Current mailing address
We’ll assist in investigating further to find a resolution for you.
Shipping Protection
We offer optional shipping protection at checkout for a small fee based on your order total. This protection covers your package in case it’s lost, damaged, or stolen. If you’ve opted for this protection, we will ensure a replacement or store credit for your order if something goes wrong. For assistance, reach out to our support team.
Shipping Timeline
We aim to ship all orders promptly. Once your order is processed, you will receive a confirmation email with tracking information. Shipping times may vary based on your location and carrier service.
Lost Packages
While SOKOS is not liable for lost packages once they are marked as delivered by the carrier, your satisfaction is important to us. If you experience any issues with delivery, please contact us, and we will do our best to assist in resolving the situation.
For additional questions or concerns, feel free to contact us at sokosnyc@gmail.com.